FAQs

Q1: IS MY PAYMENT SECURE ON YOUR WEBSITE?

A: This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in an encrypted format at all times.This website, and more importantly, all user information, is further protected by a multi layer firewall-based security system.

Q2: WHY MY CREDIT CARD CHARGED A FOREIGN TRANSACTION FEE?

A: We (POOBOO) use a third party payment solution Oceanpayment. Some of your credit card issuer may charge an additional foreign transaction due to Oceanpayment system company is located in the UK.

Q3: HOW CAN I REMOVED FROM EMAIL LIST?

A: Please click the unsubscribe link located at the bottom of our emails, or send us an email with the email address you want to be removed, with “unsubscribe” as the subject.

Q4: WHERE CAN I FIND ASSEMBLY INSTRUCTION?

A: We will add a copy of assembly instructions in every product package that requires assembly.You can also contact our customer service via email to get one.

Q5: CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

A: Once an order has been placed, the shipping address cannot be changed. If you need to include a different shipping address, cancel your current order and place a new one. If you have any trouble cancelling your order, please contact us

info@pooboofitness.com

Q6: DO YOU SELL REPLACEMENT PARTS FOR ITEMS THAT ARE OUT OF WARRANTY?

A: Most of our products we carry offer the entire line of replacement parts for purchase if you find the need to fix your POOBOO item that is out of warranty. Please refer to your user manual to find the correct part # and email us for stock availability and pricing. You can reach out to us through our online contact us:

info@pooboofitness.com. (Ps: we do not sell the parts without order number and ordered from outside our website.)

Q7: HOW CAN I FIX MY EXERCISE BIKE THERE IS A NOISE?

A: First check the position of the flywheel and whether the pedals are in good condition.If the flywheel is not in the center, loosen the screws on both sides of the flywheel, adjust the position of the flywheel and tighten a few screws.Check whether the pedal and crank screws are loose and if the pedal is broken(remove the pedal and turn the cranks. If there is noise when you turn the crank after you remove the pedals,it means the pedals are broken).

If the noise comes from pedal area:

1.If the pedal is Ok.Remove the belt cover. Then pedal the bike,if there is no noise,it might be the belt disk defective.But if there is still noisy,see if the belt deviates because the belt needs to keep the front and back slots on the same line.Then check if the belt disc screws are loose.Check the belt area for debris, dust, etc.

2.Use some oil on the bearings and then do not add any resistance to the flywheel.Turn the pedal by hand. If there is any noise, the bearing is broken. We need to change the bearing.

If the noise comes from flywheel area:

A. Check whether there is friction between the flywheel and the flywheel protection cover, monitor cable line and other parts.

B. Check whether the screws on both sides of the flywheel are loose.

C. Check brake pads for wear.

D. Whether there is noise without resistance.

If the noise comes from seat：

May be seat screws (both bottom and sides of the seat), plum knob, pull pin not tightened. If you're sure they all tightened, I can send send you a new seat to try.

Q8: Distribution Area

A：Delivery area (USA) Other countries do not accept delivery and delivery time